Faq

Common Questions

Most Popular Questions

Download the MilkUp app from the App Store or Google Play Store, open it, and select your preferred language. Click on "Create Account" and fill in your Full Name, Mobile Number, and Password. If you have a Referral Code (optional), enter it. You'll receive an OTP on your registered mobile number. Enter the OTP and click on "Verify OTP." A message will confirm that your registration is successful.

Open the MilkUp app on your device, click on the Profile icon at the bottom of the screen, and then click on the "Profile" option. Update your details, such as your name, mobile number, or other information you wish to change. After making the necessary updates, click on the "Save" button. A message will confirm that your profile has been successfully updated.

Open the MilkUp app, click on the Profile icon at the bottom of the screen, and select the Language option. Choose your preferred language and click on Continue to save the changes.

Open the MilkUp app and click on the Customers tab at the bottom. Click "S" icon for the customer you want to subscribe. This will display a list of products based on your selected categories. After selecting a product, you'll be directed to the subscription page. Enter the price and quantity, set the subscription plan (start and end dates), and choose the slot time (e.g., Morning or Evening) along with the days (e.g., Monday, Tuesday). Finally, click on the Update button. Your subscription will be successfully added, and the icon color will change to green.

Open the MilkUp app and click on the Profile icon at the bottom. Select "Time Slot" on the profile page. Change your time slot as needed (for example, from Morning (7 AM - 9 AM) to Evening (5 PM - 7 PM) following the provided instructions. Finally, click on the Continue button to save your changes. You will receive a confirmation message indicating that your time slot has been successfully updated.

Open the MilkUp app and click on the Profile icon at the bottom. Select the "Add Rider" option on the profile page and click the Add button. In the given form, enter the rider details, such as full name, mobile number, email ID, and password. After filling in the information, click on the Add option. You will receive a pop-up confirming that the rider has been added successfully, and the rider's name will appear in the list.

Open the MilkUp app and click on the Profile icon at the bottom. Select the "Contact Us" option on the profile page. Enter your name, mobile number, email, and your message in the Message box. Click on the Send button. After submitting your query, the support team will contact you within 24 hours.

If you forget your password, open the MilkUp app and click on the "Forgot Password" link on the login page. Enter your registered mobile number or updated email ID, then click on the "Request Password" button. A password will be sent to your registered mobile number or email ID.

To change your profile picture, open the MilkUp app on your device and click on the Profile icon at the bottom of the screen. Then click on the profile icon again in the profile form, select an image, and click the Save button. Your profile picture will be successfully updated.

To add a category, open the MilkUp app on your device and click on the Profile icon at the bottom of the screen. Then click on the "Category" option on the profile page. Click the "+" icon to enter the category details, including an image and description. Finally, click on the Save or Add option. You will be able to see your added category on the category page.

Go to the "Orders" screen, then navigate to "order without subscription", where you can simply add the customer and create their order.

Go to "Settings" in your profile, click on "Revise order quantities", and select the month in which you want to make changes. Then, go to the customer's bill, click on the specific amount that needs to be modified, and update the necessary details.

Click on the name of any customer from the customer list. Then, click on the three dots (⋮) at the top. Go to "Set Vacation" and select the days for which you want to set the vacation. This will stop the milk delivery for those days.

Go to the "Marketing" option on the profile screen of the MilkUp app. From there, click on "Share" or "Share Invitation" to connect your customers with you.

No, only the person using the MilkUp Vendor Application has to pay the charges. Customers and delivery boys using the app do not have to pay any fee.

Go to Profile > Products, then click on "Add Product". Upload a photo, enter the name, and fill in the necessary details to add a new product.

You can deactivate and then permanently delete customers. However, if the customer has pending orders or outstanding payments, you will not be able to delete them.

The Sales Report allows you to compare the sales of the last two months and analyze trends.

When you send a bill to your customers, it includes your bank details so that the customer can make a direct payment to you. This information is only for payment purposes. If you do not wish to include it, you can leave that section blank.

To send delivery messages to customers, the MilkUp app provides an option for additional features in the profile section. From there, you need to purchase a messaging plan. You can buy messages according to your requirements.

To view referred users, go to your MilkUp profile. There, you will find an option named “Referred Users” . It lists all users who have joined MilkUp using your referral link or code.

The “Card” option allows you to easily scan and find your customers. You need to give this card to each customer so that whenever they come to take something from you, you can quickly find them by scanning it.

Go to the 'Additional Features' option in your MilkUp profile. There, click on the 'Add Banner' option. You will then see various plans. Choose and purchase the plan that suits your needs. After purchasing the plan, banners corresponding to festivals will automatically appear in your MilkUp app.

Go to the "Additional Features" option in your MilkUp app profile. There, go to the "Messages" section and click on "Add." From there, purchase the necessary message plan. Once purchased, your customers will automatically receive messages.

Go to the profile section of the MilkUp application. In the settings, you'll find an option called "Billing Cycle". There, you can select the billing cycle as per your requirement—10 days, weekly, fortnightly, or monthly.